FAQ

We host both B2C and B2B clients (individual investors and corporations) without any Minimum Order Quantity (MOQ). Please note that some of our facilities may have a Minimum Order Quantity (MOQ) requirement. Orders for miners that fall under this policy will be dispatched together with other orders. As a result, while we await additional orders to meet the MOQ, your delivery may be temporarily delayed.

It typically takes 1-2 weeks to get your ASIC miner operational in our hosting facility. This includes the time required for shipping, setup, and configuration. This timeframe is estimated for "In stock" miners. If you order a miner that is available for pre-order (Batch Jan 2028), the delivery time may vary based on the manufacturer's production schedule. We will keep you updated on the status of your order and provide an estimated delivery date.

No, the price of the miner does not include hosting. The prices in this table indicate only the cost of the miner. Hosting and service costs are calculated separately based on the selected hosting facility, as we need to account for import taxes in the destination country, among other factors. You can choose from various hosting options or select "Shipping," which allows you to use your own facility or mine at home.

Yes, you can use your own wallet address for mining profits, by default we will use your auto-generated wallet address for payouts, this wallet is integrated with your account by our WaaS (Wallet as a Service) provider. During the setup process, you will be able to specify your wallet address for receiving mining rewards. This allows you to have full control over your earnings and manage them according to your preferences.

Estimated profit is calculated without including any hosting costs. This approach is beneficial if you plan to use your own hosting facility or if you intend to mine at home or with solar panels, as it eliminates additional energy expenses..

ROI stands for Return on Investment. It is a financial metric used to evaluate the profitability of an investment. In the context of ASIC miners, ROI indicates how long it will take to recoup your initial investment based on the expected mining profits. The ROI is calculated by dividing the total cost of the miner (including hosting and electricity costs) by the estimated monthly profit from mining.

The hosting cost varies based on the facility you choose. You can find detailed information about hosting and service costs on the checkout page.

The hosting cost depends on the facility you select. You can find detailed information about hosting and service costs on the checkout page.

Inside your dashboard, you need to deposit funds into your account to cover electricity costs. Additionally, pair a payment card as a backup option so we can charge you if your internal wallet is insufficient to cover expenses at that time. The cost of electricity is based on the power consumption of your ASIC miner and the current electricity rate at the hosting facility. You can monitor your energy usage and costs in real-time through your dashboard.

Unfortunately, we do not offer refunds for ASIC miners once the order is placed. All sales are final. However, if you have any issues with your miner, we provide warranty and support services to assist you.

We offer automatic volume discounts for orders. The discount is applied at checkout based on the total order value. If your order exceeds $500,000, please contact us directly to discuss potential additional discounts.

We provide a standard warranty for all ASIC miners. The warranty covers manufacturing defects and hardware failures. For more details, please refer to our Warranty Terms and Conditions.

Depends on the manufacturer, but usually it is 360 days from the date of purchase. For more details, please refer to our Warranty Terms and Conditions.

If your ASIC miner breaks, please contact our support team immediately. We will assist you in troubleshooting the issue and provide repair services if necessary. If the miner is under warranty, we will cover the repair costs.

Yes, we offer optional insurance for ASIC miners against theft, water, and fire damage. You can select this option during the checkout process or buy as additional service anytime later in the dashboard.

Yes, you can use your own mining pool. We will provide you with the necessary configuration details to connect your ASIC miner to your preferred mining pool. We do have an automatic integration with Foremann, which allows you to manage your miners and pools directly from our application, without the need for VPN access.

Yes, we provide the serial number (SN) for your ASIC miner. You can find the SN in your order details and also in the dashboard once the miner is set up. You can use this SN to track your miner's performance and warranty status. After each connection at a hosting location, our technician will upload a photo of the miner with the SN to your dashboard, so you can verify that your miner is connected and operational.

You can monitor your ASIC miner's performance through our advanced application, which provides real-time performance dashboards, alerts, and analytics.

Our company and headquarters are located in USA, Miami. Our company currently operate multiple data centers in North America - including the USA and Canada, Africa - Nigeria, Europe - Norway and Finland and Middle East - United Arab Emirates. We are also expanding our operations to Asia.

You are welcome to visit any of our places, either the corporate office or mining facilities. An appointment will be scheduled upon your request. Walk-ins will be refused. Before your visit, we will do KYC/KYB and send you a list of items that you are not allowed to bring with you. Please note that we do not allow any photography or video recording in our facilities.

We provide miner hardware (ASIC miners) sales, hosting solutions, data center management and construction services for crypto investors around the world.

We are currently accepting various range of cryptocurrency payments (as BTC, ETH, USDT and others, exchange fees will apply) and Bank Wire Payments (no fees).

Start with filling out the registration form page. After that, you will receive an email with a link to verify your email address. Once you verify your email, you can log in to your account and start using our services. We do not require any call scheduling before you create any orders. If you have any questions, you can contact us via the contact form on our website or via email.

The Machines are yours. You may ship them anywhere you want once your hosting contract expires and all outstanding bills are paid.

No, we will not host old and ineffective miners. They will not make you money. We are looking for long term partners and our space is limited to waste our and your time/money.

Yes, you do. Shipments from outside of country of hosting destination will be subjected to customs duties (based on destination country). In some countries, foreign entities, may be entitled to register a corporation and claim your taxes back.

Yes, you do. Shipments from outside of country of hosting destination will be subjected to customs duties (based on destination country). In some countries, foreign entities, may be entitled to register a corporation and claim your taxes back.

No, all sales are final.

Yes, please refer to our Warranty Terms and Conditions. We also offer additional warranty.

Yes, there is. The agreement provides security and terms for both our customer(s) and ourselves.

We offer optional insurance against theft, water and fire damage.

Yes, we charge services, they usually include all important consts, like: shipping, insurance, local transportation, cables and infrastructure costs, network setup, etc...

We will recommend the pool we are using, but you can choose any pool you want. We do offer discounted fees for our official pool partners.

Yes, we do. We troubleshoot miners and will advise you on repair costs. Usually, our hosting plans include the labour and you only pay for the spare parts. Many of the repairs performed in-house without sending miners outside.

If you miner goes offline for an extended period and it is not bootable you may be entitled for compensation of unused power and credit will be applied to your hosting bill.

Yes, we do. Except cases when you decide not to provide the access to your mining pools.

No, we do have a direct platform to Foremann connection integration. You can use our app to manage your miners, check their status, and perform basic actions. If you need advanced access, please contact us.

We do not host GPU rigs, but can help large installations of 500 rigs and up.

We do not require large security deposits, but a minimum of one month of estimated power cost is needed to be secured as a deposit at any time.

We will provide power for up to 5 business day before machine(s) would be turned off to allow you to make corresponding payment arrangements.

Our Cooperate Legal Name is “Apexa Miners Corporation” and we are governed by US Law. Moreover, all payments must be issued to "Apexa Miners Corporation" and will appear in your statement(s) under our corporate name.